Shipping Policy
Order Processing
Physical orders are typically fulfilled within 2–5 business days before shipping. Shipping rates and estimated delivery times are calculated at checkout based on your order and delivery destination.
Production begins after your order has been successfully placed and payment has been confirmed.
Digital products are delivered electronically and do not require shipping.
Shipping Rates & Delivery Estimates
Shipping rates and estimated delivery times are calculated automatically at checkout based on:
- Delivery destination
- Products ordered
- Shipping method selected
Available shipping options and estimated delivery times will be displayed before you complete your purchase.
Please note that delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, weather, or other circumstances outside our control.
International Shipping
We ship to many countries worldwide.
International shipping rates are calculated at checkout. International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country or local authorities.
Any applicable customs duties, import taxes, or related charges are the responsibility of the customer.
Order Tracking
Once your order has been fulfilled and shipped, you will receive a shipping confirmation email containing your tracking information, where tracking is available.
Please allow up to 48 hours after dispatch for tracking information to update.
Multiple Shipments
Orders containing different products or product types may be fulfilled at different facilities and may arrive in separate shipments.
You may receive separate tracking information for each shipment.
Address Accuracy
Please ensure your shipping address is complete and accurate before placing your order.
If an order is returned because of an incorrect or incomplete address, payment of additional shipping costs may be required before reshipment and the order may not be eligible for a refund.
Damaged, Defective, or Missing Orders
If your order arrives damaged, defective, incorrect, or contains a printing error, please contact us within 30 days of delivery.
If your order has not arrived by the estimated delivery date, please contact us within 30 days after that date.
When contacting us, please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product and packaging, where applicable
Approved claims will receive a replacement or, where appropriate, a refund at no additional cost.
High-Demand Periods
Production and delivery times may be longer during holidays, promotional events, or periods of unusually high demand.
Contact
For shipping questions or order assistance, please contact us at:
Email: info@hearthistodayofficial.com